The role of a medical receptionist is an important one; one that requires a clear mind, split-second decision-making and, most important of all, the ability to handle multiple tasks simultaneously. To reiterate the importance of your office’s medial receptionist, many times, the overall office “mood” of a medical practice will be set by the front office receptionist; If he or she is on top of things and has a pleasant demeanor, he or she will likely find the general atmosphere of her practice to be warm, friendly, and efficient. On the other hand, having a grumpy, tired, or “scatterbrained” medical receptionist is an invitation to a stressful work environment.

If you have an overburdened medical practice where the number of patient requests regularly outstrips your office staff, the demands placed on your front office medical receptionist are intense and can often be almost unrealistic. No matter how well organized and professional your medical receptionist is, literally no human being can perform more than one task at a time.

A medical receptionist job is much like that of a cook in a busy restaurant; They can have 8 different orders cooking on the grill, in the fryer, and on the burner, but no cook can make scrambled eggs, get catfish out of the fryer, sauté mushrooms, and make a BLT at exactly the same time, just like your medical receptionist. reception desk can’t deal with 3 waiting customers, the new incoming phone call, customers queuing and checking patients who just finished their visit effectively. Simply put, no matter how efficient your receptionist is, you can’t do more tasks than your human body allows you to.

Now this only takes into account the workload on a “good day” when you have enough staff, but are overwhelmed by the demands of your patients. You already know the extremely stressful situations that can arise due to understaffed office conditions.

Due to the undeniable fact that people can only physically perform one task at a time, no matter how efficient a person is at multitasking, technology has given medical practices everywhere a new idea that has become more reliable and affordable it was even 2 years ago.

Automated Medical Receptionists

Automated medical receptionists can be a godsend in an understaffed or exorbitantly busy medical practice. These “digital age” medical receptionists can greet your incoming patients with a friendly voice and help alleviate some of the mundane, but time-consuming tasks your receptionist performs on a daily basis; from managing appointment scheduling for existing patients to sending appointment reminder notifications for already established appointments.

These “digital secretaries,” so to speak, can help reduce the workload and demand on your medical receptionist, allowing them to be more efficient in meeting your needs and the needs of your patients at your workplace. practice.

affordable and profitable

Purchasing the services of a virtual office assistant can not only be beneficial in reducing the demands on your current office staff, but these services can be affordable. Thinking only in terms of the investment of time and money to hire and train a new receptionist, the annual investment for your own 24/7 medical secretary may very well be less than what it would cost you in a month to acquire a new staff for his medical office.

No matter how talented your medical receptionist is, he or she is subject to the limitations of every other human being on the face of the planet; that is, they can only perform one task at a time. Reviewing the options available to get your own virtual office receptionist can be the key to increased profits tomorrow and a less stressful work environment today.