An operating system from Apple controls the operation of the iPod. Apple releases regular updates for this operating system and you are required to update your iPod through iTunes.

Also, an iPod user may sometimes need to restore the device, which can cause the stored data to be deleted. To ensure these processes work properly, you need to ensure that you have a healthy structure, a proper connection to the computer, and follow certain similar requirements.

Apart from this, user is highly recommended to backup all data (if possible) before restoring otherwise it may cause unavoidable need to use data recovery tool.

An iPod can fail to update or restore due to different reasons. In such situations, the associated error can help you identify the underlying problem and take corrective action. One of those errors is:

“An unknown error has occurred.”

This error is usually encountered when you try to restore or update in iTunes and is followed by various error numbers. The solutions described here are specifically related to the condition when you see error 1428 on the iPod Shuffle or Classic.

To fix unknown error 1428 on iPod Shuffle and Classic, you should try solutions like:

Check the proper connection of the iPod. To do this, disconnect it and reconnect it.

Try to duplicate the behavior after restarting the computer.

Disable it and enable it again.

The USB port can be problematic. Try using a different USB port.

In the case of Windows, the USB drivers may be out of date. Please update or reinstall them.

Check that no other USB devices (other than the keyboard and mouse) are connected to the computer. Then,
take it off

In the case of the iPod Shuffle, try to restore the iPod using the iPod Reset utility.

After applying one of the solutions above, you should be able to restore it. You need to restore deleted data, after restoring iPod to factory default settings. But if you don’t, you need an iPod.

Recovery tool to recover it. The data recovery utility can scan and rescue all types of files from all media.

Stellar Phoenix iPod Recovery is a reliable utility that recovers lost data like music files, podcasts, documents, graphic files, audiobooks, etc. from iPod Shuffle and Classic. Recovery software is available for Windows (Windows 7, Vista, XP, 2003 and 2000) and Mac OS X (Mac OS X 10.4 and later).