Most of us are already familiar with the convenience and benefits of VoIP or Voice over Internet Protocol technology. Companies have been able to drastically reduce their exorbitant international calling rates by using the facilities that VoIP international calling services offer. However, apart from lowering your phone bills, VoIP international calling service providers also offer a number of other amazing features that can act as effective business tools. When you switch to VoIP, be sure to select the right VoIP features because, in addition to improving your business, they will also help create a more professional image for your organization.

VoIP International Calling Services – VoIP Features to Look For

Here are some of the most important VoIP features offered by international VoIP calling service providers.

* Auto Attendant – This feature is an extension of voicemail and is often a basic feature of high-end VoIP phones. The auto attendant feature allows you to play pre-recorded messages or music while customers are on hold. It makes use of a ‘voicemail tree’, which supports directories by extension, employee or department. Auto attendant software can also answer calls and then route them, depending on the caller’s requirements.

* Find Me, Follow Me: This feature allows employees in an organization to move freely (both inside and outside the organization) while receiving calls, just as if they were sitting in their office. Employees working from home, executives on the road or in hotels, technicians in the workplace can stay connected and receive all their calls regardless of where they are. You can even program the system so that when a particular employee receives a call, their desk phone rings first, then their cell phone rings, and then their home phone rings, until the system connects the employee to the call. The employee can even choose to define a number for the location they will be at so that the system can route all their calls to that number. This gives employees a lot of flexibility while also reducing the chances of customers speaking to voicemail instead of the employee they want to speak to.

* Conferencing – Any good VoIP service provider will offer VoIP systems that support audio (even video) conferencing. Hi-fi broadband VoIP phones have conferencing features that allow multiple people to participate in a VoIP-enabled conversation from different locations. You can also increase the functionality of the conference by integrating other applications that allow members to exchange files, share presentations, sync calendars, or even view each other’s desktops.